Q - What is the Source Pay HR Help Center (HHC)?
A - The Source Pay HR Help Center is a web-based query management tool that Source Pay's partner, Safeguard Global, has selected to manage its client and worker queries.
Q - I cannot log in to the HR Help Center. What can I do?
A - Please follow the steps below to gain access using your registered email address:
- Access using this link: hrhelp.sourcepay.co.uk
- Click on Sign In in the upper-right.
Q - Who can access the HHC?
A - Due to data security, data protection, and audit requirements, all contacts who need access to the system must be formally authorized by your company.
Q - How do I submit a new request?
A - Once logged into the HHC, please select Submit a Request on the top right of the page.
Q - How can I check the status of my request?
A - Within the portal, go to My Activities > Requests > My Requests, and select the applicable request from the list. You will be able to view the history or make any required amendments.
Q - How long do I have to reopen a solved request?
A - A request can be reopened up to 3 business days after the request is deemed resolved. After this time, the request will be automatically closed. Please note that if you update a closed request, your query will still reach us, but a new request will be created.
Q - How do I know my requests are reaching the right person?
A - As you are sending requests through the HHC, you can be assured you that your request will be allocated to the correct person internally who is best placed to resolve your issue. You will receive regular updates to advise you of the status.
Q - How do I send a secure attachment?
A - You can add attachments securely to your requests from within the HHC. There is an option called Add file or drop files here at the bottom of the request submission form for adding attachments. Attachments can be added to existing tickets in the same way.